The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by E-Cigarette-USA®. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of E-Cigarette-USA® or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. E-Cigarette-USA® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if E-Cigarette-USA® believes that customer conduct violates applicable law or is harmful to the interests of E-Cigarette-USA® and its subsidiaries.



  • Privacy Policy

  • Master Card Signature Confirmation Regulation - All on-line customers using Master Card to pay for their orders must also pay for signature confirmation ($5.95) as per new Master Card regulations.  Orders that qualify for free shipping does not include the signature confirmation, this must be paid by the customer.

    What information do we collect?

    We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When registering on our site, as appropriate, you may be asked to enter your name and e-mail address.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience (your information helps us to better respond to your individual needs)
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

    To send periodic emails

    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    Cookies and Other Tracking Technologies Cookies A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

    We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

    We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

    If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

    Tracking Technologies &Third Party Cookies
    The use of cookies by our partners and affiliatesis not covered by our privacy statement. We do not have access or control over these cookies.

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links
    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Customer Testimonials, Comments & Reviews
    With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at Info@e-cigarette-usa.com

    California Online Privacy Protection Act Compliance
    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    Online Privacy Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline. 



  • Shipping & Delivery

  • VAPE MAIL BAN UPDATE! As of March 27th, 2021, Due to recent Federal Regulations E Cigarette USA® will only be able to ship to the following states:

    • Alabama
    • Alaska
    • Arizona
    • Florida
    • Idaho
    • Illinois
    • Indiana
    • Mississippi
    • Missouri
    • Montana
    • Nebraska
    • Oklahoma
    • Rhode Island
    • South Carolina
    • Virginia

    We are working to rectify the situation so we can continue to serve your vaping needs.

    *US law now required an adult signature with all vape product deliveries. The $7 extra charge for adult signature is included in the total price.

    Delivery Time: 

    • Priority Mail: 2-5 Days 
    • First Class Mail 7-14 Days

    Orders ship from our warehouse in Hollywood Florida. Orders placed on holidays or weekends will begin processing the next business day. All orders will be shipped in 24-48 hours after the order is placed. If you place your order on, Saturday or Sunday, the order will be processed and filled on the following Monday.

    Shipping Coming Soon:

    • Arkansas
    • Connecticut
    • Connecticut
    • Delaware
    • District of Columbia
    • Georgia
    • Hawaii
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • New Hampshire
    • New Mexico
    • North Carolina
    • North Dakota
    • Ohio
    • Tennessee
    • Texas
    • Virgin Islands
    • Washington
    • West Virginia
    • Wisconsin
    • Wyoming

    Total Vape Ban
    We are unable to process and ship any orders at this time to the following states:

    • California
    • Colorado
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Nevada
    • New Jersey
    • New York
    • Oregon
    • Pennsylvania
    • South Dakota
    • Utah
    • Vermont

    Sales Tax: We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship to address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments.

    How will I know if you’ve received my order? When you submit your order, you will receive an order confirmation receipt via e-mail. Additionally, you will see the order confirmation page after you submit your order. Be sure to print this screen and keep it handy in case you have questions about your order. You can also call us at (800)898-4157 to inquire about the status of your order.

    Delivery Time: Orders ship from our warehouse in Hollywood Florida. Orders placed on holidays or weekends will begin processing the next business day. All orders will be shipped in 24-48 hours after the order is placed. If you place your order on a Friday, Saturday or Sunday, the order will be processed and filled on the following Monday.

    If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.

    What shipping option are available? USPS First Class Mail (3-7 days), Priority Mail (2-3 days) and Express mail (1-2 days) For APO/FPO addresses, all orders will be shipped via our Standard Service only (Express shiping is currently not available for APO/FPO addresses).

    In order to protect our customers’ privacy, we will no longer be able to ship merchandise to a separate address from the billing address on orders over $49.99. The billing address AND shipping address MUST match in order for us to ship an order over $49.99. The only exception to this will be shipping to APO/FPO addresses; however, the billing information MUST match the credit card being used to make the purchase. Any information that does not match will cause a delay in shipment or possible cancellation of the order. 

    The risk of loss and title for all merchandise ordered pass to you when the merchandise is delivered to the shipping carrier.

    Free Shipping on orders over $75.00 for U.S.A Customers only.



  • International

  • International Shipping: Due to recent legislation, E-Cigarette-USA® will be shipping only in the United States.



  • Return Policy

  • To satisfy our customers and to ensure 100% quality service, each item going through the shipping process is fully checked to make sure the merchandise is in perfectly good working condition. However, we understand mistakes can happen, so we have created a return policy to cover such occurrences. ** Packages must be opened immediately after delivery. Each order placed on our website means 100% agreement to the following:

    ** All sales are final after 30 days from the date of shipment**

    **All returns must be sent back in their original packaging including the name brand box, the sku instruction manuals, parts, etc...Failure to meet these requirements will cause the return to be denied**

    Defective Returns: 

    If the customer contacts us within no later than 30 days from date of shipment, about a product defect, we will need information like the original order ID and the original item number, details of what is defective with the merchandise, etc. After evaluating the problem, we will send any mechanical replacement parts (if necessary) or a brand new item. This 30 day warranty period is from the date of shipment. The warranty does not apply to any item where damage has been caused by product modification or misuse by the customer.

    Unsatisfied Returns:

    We offer credit towards new merchandise or exchanges. If not satisfied with the merchandise within 7 days of delivery, contact us by phone or by e-mail, and ask to process a return. After approval by our returns department we will contact you and authorize the return process. Merchandise must be returned in the original shipping materials and in excellent condition. All shipping insurance charges will be on the buyer's expense pre-paid, no collect shipping allowed. We will need to receive the returned item(s) before we can process your return. When the merchandise returns in good condition, a credit will be issued for the merchandise to use towards new merchandise as an exchange. Failure to meet any of these requirements will result in a refusal, where no credit will be issued.

    Wrong Merchandise Sent:

    Wrong Merchandise will be replaced if the customer contacts us within 7 days of delivery. When contacting us, we will need information like the original order ID, and the original item number ordered. * If the item(s) returned turns out to be the right merchandise, the customer will be charged for the item(s) plus all the shipping charges of the first and second deliveries. We will ask for more information, such as the order ID, the actual problem with the merchandise, etc. Many times, the products are not operated correctly, and our customer service reps will be able to locate and "solve" the problem. If the product is evaluated as damaged on delivery, you must file a claim with USPS.

    Restocking Fees & Return Shipping Fees

    Non-defective orders that are returned 15 days after shipping or without authorization are subject to restocking fees of 15% as long as they are unopened and in original packing.  Return shipping fees will apply if the customer wants the merchandise back.

    Orders received not in original packing, damaged or missing accessories, or showing obvious mishandling, will be rejected and returned to the customer.  Return shipping fees will be required.

    Merchandise that has been opened and used but not damaged is subject to a 25% restocking fee. Return shipping fees will apply if the customer wants the merchandise back.

    **Liquid that has been opened is not returnable.**

    You Return You Receive
     Un-opened Non-defective items  85% without shipping
     Opened Non-defective items   75% without shipping
     Used items not damaged  75% without shipping
     Damaged items   0% returned no Refund
     Items not in original packing  0% returned no Refund

     

     

     

     

     





  • Store Hours

  • Customer service available Monday To Friday 9:00am - 6:00pm